よくあるご質問（FAQ）

Q. Is there a usage fee?

A. All fees are included in the price displayed at the time of booking.

Q. Is membership registration required to make a booking?

A. Currently, registration is not required. Your booking details will be provided in the confirmation email sent after you place your order.

Q. Do you offer interpretation options (chat or video interpretation)?

A. We do not offer interpretation services. However, because detailed service requirements are communicated to the shop in multiple languages in advance, there is little to no need for conversation on the day of your visit.

Q. How can I change my booking details?

A. You can cancel your booking via the confirmation email. If you wish to change your booking details, please cancel via the link provided in the email and then make a new booking.

Q. When do cancellation fees apply?

A. 7+ days in advance: Free 2 to 6 days in advance: 20% fee 1 day in advance: 50% fee Within 24 hours: Non-refundable (100% charge)

Q. What happens if I am late?

A. For delays of up to 15 minutes, the treatment time may be shortened to accommodate the schedule. Delays exceeding 15 minutes may be treated as a cancellation (100% charge).

Q. What payment methods are available?

A. We accept credit cards only.

Q. What should I show when I arrive at the shop?

A. Please show your booking confirmation email to the staff or provide your name.

Q. Who should I contact if an issue occurs after the treatment?

A. Please first contact our Customer Support at info@sakurabb.com. We will coordinate with the salon and our insurance provider to address the situation accordingly.

Q. In which areas is the service available?

A. Currently, the service is only available in Tokyo, but we plan to expand to other areas soon.

Q. Can I get a receipt?

A. Yes, we can issue receipts. Please contact Customer Support at info@sakurabb.com.